Now that we are up and running as a business (thanks to airbnb) I thought it would be a good exercise for us to see how many guests actually leave a review. Sometimes we feel we do everything and more for a guest and even after that they don’t write a review.
We never underestimate the importance of a review and vica versa as we, as hosts are obliged to do a review on the guest and our experience too which we always consider very important for other hosts to see a review on potential guests.
Ok we have a great credit built up on our profile and reviews, and are really proud of this. However as the saying goes in sales.. “You are only as good as your last sale”. So now lets adapt this to hosting.. “You are only as good as your last review”. There is an element of truth here.
We are very aware that when a new prospective guest looks at our reviews they will read the very latest one – and well that has to be 5 stars as far as we are concerned!
In the early days of airbnb hosting we got really anxious when we got that email through to say ‘ you have been reviewed by Guest X’. We would open the link and cross our fingers that all was well.
Even with 180 reviews under our belt we still have the same feelings we did at the very beginning of our airbnb experience when the email comes in to say we have been reviewed and this will never change.
So I was thinking why haven’t airbnb given me a percentage of reviews received or more information on the statistics for this.
As I sat starring at my airbnb dashboard I saw the simple way for me to get this information as it shows me the number of overall reservations via my inbox and it shows there how many people have done a review! Now it does not take a expert to work out the percentage!
So for us at the time of writing this we have had 331 reservations and 180 reviews. That’s 54% – so just over half of our guests have done a review. We really did think it would be much higher so quite surprised by this percentage.
When we started we used to kindly remind guests to review us as we know how important it is building your Airbnb profile. Whereas now we don’t need to but we still have to keep up our high standard and be true to our Super Host status and making sure our guests have an excellent Airbnb experience.
As a host we would love to know your percentage of reviews with regard to the number of your reservations. Feel free to add your comments below..